Shipping

GENERAL INFORMATION

Online orders should be placed before 12pm from Monday to Friday, and will deliver on next day from 2pm to 6pm. Delivery will only be available on Monday to Saturday, except Sunday and Public Holiday. All orders are shipped from our Butchers Shop by SF Express. We ship to most locations in Hong Kong SAR. International shipping is currently not available at our online store.

Our online shopping cart captures the information exactly as you enter it; we do not edit or alter any address information without your explicit direction. Please review the ship-to address before completing your order.

If delivery to the supplied ship-to address is not possible, we will attempt to contact you via phone or email. If we are unable to reach you, your order will be dropped off at your address stated or returned to our facility. If the package is returned to our facility and in good condition, we can resend the package and you will only be billed the additional re-delivery costs, if any.

If you are planning to purchase for a special event we recommend that you order at least 48 hours in advance.

DELIVERY HOURS

Our delivery hours are between 2pm and 6pm. We ship our orders by SF Express, starting with all HK island deliveries before heading to Kowloon and the NT. We will try to keep wait times to a minimum, but traffic conditions will sometimes make for difficult to predict delays.

DRY AGEING ORDERS

When you place an order for your beef to be dry aged, we will notify you when it is ready (typically 4-6 weeks). You can then tell us how and when you’d like it delivered.

Please note that after dry ageing, deboning and trimming your beef slab will lose up to 25% in weight. All weights quoted for dry aged steaks are pre-aged weights.

DELIVERY DAYS

We deliver 6 days a week Monday to Saturday. 

Deliveries are not possible on Sunday and Public Holidays. Please request delivery outside of holidays.

DELIVERY LOCATIONS

Hong Kong Island 

Kowloon

New Territories 

OUT OF SERVICE AREAS:

New Territories

COSTS

Shipping/Delivery charges are based on the total amount purchased of your order. Butchers Club shipping/delivery charges are displayed below.

For any questions or concerns please email us at onlinestore.butchersclub@fwmfnb.com