Shipping

GENERAL INFORMATION

[Online Store Delivery Arrangement 04/08/2020]
Due to the current situation, we updated the delivery service on Mondays and Fridays only, please expect your order will arrive to door on Tuesday or Saturday respectively. This arrangement will be effective from 5 Aug and this is for temporary only. We are now finding a better and easier option for you all.
At the same time, you can choose to self-pick order in our outlets WanChai or Taikoo Place.

***********************************************************************************************************************

Online orders placed before 12pm Monday to Friday will be delivered next day from 1pm to 5pm. Delivery will only be available on Monday to Saturday. Deliveries can be made on Public Holidays but guaranteed delivery times are not available. Deliveries are not available on Sunday. 

All orders are shipped from our preparation centre by SF Express. We ship to most locations in Hong Kong SAR. International shipping is currently not available at our online store.

Our online shopping cart captures the information exactly as you enter it; we do not edit or alter any address information without your explicit direction. Please review the ship-to address before completing your order.

If delivery to the supplied ship-to address is not possible, we will attempt to contact you via phone or email. If we are unable to reach you, your order will be dropped off at your address stated or returned to our facility. If the package is returned to our facility and in good condition, we can resend the package and you will only be billed the additional re-delivery costs, if any.

If you are planning to purchase for a special event we recommend that you order at least 48 hours in advance.

DELIVERY HOURS

Our delivery hours are between 1pm and 5pm. We ship our orders by SF Express, starting with all HK island deliveries before heading to Kowloon and the NT. Deliveries to outer-lying islands may require an additional 24hours. We will try to keep wait times to a minimum, but traffic conditions will sometimes make for difficult to predict delays.

PICK-UP LOCATIONS

DRY AGEING ORDERS

When you place an order for your beef to be dry aged, we will notify you when it is ready (typically 4-6 weeks). You can then tell us how and when you’d like it delivered.

Please note that after dry ageing, deboning and trimming your beef slab will lose up to 25% in weight. All weights quoted for dry aged steaks are pre-aged weights.

DELIVERY DAYS

We deliver 6 days a week Monday to Saturday. 

Deliveries are not possible on Sunday and Public Holidays. Please request delivery outside of holidays.

DELIVERY LOCATIONS

Hong Kong Island 

Kowloon

New Territories 

OUT OF SERVICE AREAS:

New Territories

COSTS

Shipping/Delivery charges are based on the total amount purchased of your order. The Butchers Club shipping/delivery charges are displayed below.

For any questions or concerns please contact us.