Shipping

GENERAL INFORMATION

[Online Store Delivery Arrangement 18/11/2022]
Order daily cut-off time 2pm for delivery. We deliver your orders on the next day. Delivery and customer services will be closed on Sundays and public holidays.

Service may be suspended to bad weather (Typhoon signal 8 or above, Red and Black rainstorm warning) or delayed due to actual traffic situation. We will try our best to inform you if any issues happen.

At the same time, we provide next day self-pick up for your order at our Taikoo Place outlet. (Temporarily suspended due to the store renovation, will resume in mid of September)

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Our online shopping cart captures the information exactly as you enter it; we do not edit or alter any address information without your explicit direction. Please review the ship-to address before completing your order.

If delivery to the supplied ship-to address is not possible, we will attempt to contact you via phone or email. If we are unable to reach you, your order will be dropped off at your address stated or returned to our facility. If the package is returned to our facility and in good condition, we can resend the package and you will only be billed the additional re-delivery costs, if any.

If you are planning to purchase for a special event we recommend that you order at least 48 hours in advance.

DRY AGEING ORDERS

When you place an order for your beef to be dry aged, we will notify you when it is ready (typically 4-6 weeks). You can then tell us how and when you’d like it delivered.

Please note that after dry ageing, deboning and trimming your beef slab will lose up to 25% in weight. All weights quoted for dry aged steaks are pre-aged weights.

DELIVERY LOCATIONS

Delivery service is currently available to Hong Kong Island, Kowloon, New Territories, Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport.

Delivery is not yet available for the Outlying Islands and other rural areas.

OUT OF SERVICE AREAS:

New Territories

COSTS

Shipping/Delivery charges are based on the total amount purchased of your order. The Butchers Club shipping/delivery charges are displayed below.

For any questions or concerns please contact us.